Customer satisfaction is our priority. We strive to provide high-quality portable restroom products and services that meet your expectations. If you need to cancel an order or request a refund, please contact our customer support team as soon as possible. Orders cancelled before delivery or installation may be eligible for a full or partial refund, depending on the stage of processing and any costs already incurred. Once a portable restroom has been delivered, installed, or used, refunds may not be available; however, we will work diligently to resolve any issues related to product quality or service. If a product arrives damaged, defective, or does not match your order, please notify us within 48 hours of delivery so we can inspect the issue and arrange a replacement, repair, or refund where appropriate. Approved refunds will be processed using the original payment method and may take 5–10 business days to appear, depending on your financial institution. Shipping, delivery, installation, and service fees are generally non-refundable unless the error was caused by Elite Portable Restrooms. We are committed to treating every refund request fairly and transparently while ensuring the highest level of customer satisfaction. For assistance with refunds or cancellations, please contact our customer service team, and we will be happy to help.